Do you see an "Unknown Employee" in your TPA Scored Calls report? You may be missing an employee code for one of your team members. Follow the steps in this guide to correct the issue!

This checklist is your path to getting started with CallTrack. Use this checklist to keep track of each task assigned to you for a fast, simple and successful implementation process!

This checklist is your path to getting started with LeaseHawk. Use this checklist to keep track of each task assigned to you for a fast, simple and successful implementation process!

Refer to this checklist to get started with ACE AI, LeaseHawk's AI voice and chatbot leasing assistant. Use this checklist to keep track of each task assigned to you for a fast, simple and successful implementation process!

This checklist is your path to getting started with LeadScore AI. Use this checklist to keep track of each task assigned to you for a fast, simple and successful implementation process!

This checklist is your path to getting started with the LeaseHawk CRM. Use this checklist to keep track of each task assigned to you for a fast, simple and successful implementation process!

During your implementation process, refer to these instructions for proper setup of Agent AI and Agent ID. Evaluate how your leasing team handles all first-time prospect calls with Agent AI, and automatically identify the leasing professional on every call with Agent ID.

The prospect calls are coming in, but how effectively is your team handling them? Utilize TPA reports to track performance, company rank, and to identify strengths or challenge areas. TPA is vital for coaching your team to success and for performance reviews and incentive plans. Learn about TPA reports here.

Get started with an informative overview of the CRM and it's communication and relationship management features.

Part two of a three-part series teaches users how to use the CRM app to manage missed inbound communications, guest cards and relationship changes.

Learn how to answer a call, email or text, handle walk-ins and add tasks and appointments in LeaseHawk's straightforward CRM.

The basic version of your CRM app is available for your mobile phone or tablet through the app store. Search here for simple instructions for the IOS download.

Check out these simple tips and best practices for getting started with your new CRM.

Follow these simple daily guidelines to use the CRM like a pro.

Agent ID uses voice biometrics to automatically identify the leasing professional on every call. During your implementation process, refer to these instructions for proper setup.

Need full transparency into the performance of your entire portfolio quickly? On your computer or on your mobile device, HawkEye is the industry's most powerful tool for a birds-eye view of your data.

This guide provides instructions on how to integrate LeaseHawk with your Resman Property Management System (PMS). Learn about version requirements, what LeaseHawk will need from you, and all the standard integration components.

LeaseHawk can create custom email templates within the CRM that can be used to quickly communicate with your clients. Follow these instructions to get started on your custom templates.

This guide provides instructions on how to integrate LeaseHawk with your MRI Property Management System (PMS). Learn about version requirements, what LeaseHawk will need from you, and all the standard integration components.

ACE (Answer Calls Every time) is the virtual assistant from LeaseHawk that answers calls, sets appointments and collects guest cards. During your implementation process, refer to these instructions for proper setup.

Get step-by-step instructions on how to set up Dynamic Number Insertion (DNI) on your property websites. DNI is a snippet of code that is added to your website that will generate your unique tracking phone numbers based on the user's original ad source.

This guide provides instructions on how to integrate LeaseHawk with your RealPage Property Management System (PMS). Learn about version requirements, what LeaseHawk will need from you, and all the standard integration components.

This guide provides instructions on how to integrate LeaseHawk with your Yardi Property Management System (PMS). Learn about version requirements, what LeaseHawk will need from you, and all the standard integration components.

This guide provides instructions on how to integrate ACE, the virtual leasing assistant, with your PMS (Property Management System) for access to pricing and availability data. Available PMSs include Vaultware, Yardi, RealPage, MRI and ResMan.

All tours and tour notes logged in the LeaseHawk CRM will push to the LeaseHawk "Tours" report and OneSite reporting. Follow these simple steps to push Walk-in and Appointment tours to OneSite's Activity and Units Shown reports.

Utilize LeadScore AI to successfully review every call and track marketing effectiveness.

Get started on the right foot with everything you need to know to about TPA and call scoring.

Get started on the right foot with CallTrack, LeadScore AI, TPA, CRM and ACE. By following a few simple steps and suggestions, you and your team will be set up for leasing success. Even if you're a LeaseHawk pro, you might learn something new here!

Get step-by-step instructions on how to set up your website forms, so they will automatically create Guest Cards for you in the LeaseHawk CRM.

Telephone Performance Analysis (TPA) utilizes trained analysts that evaluate and review your employees’ calls with actual prospects. In this guide, learn how each call is scored using a weighted survey of best practices.

Keep track of which ad sources are bringing in calls and then efficiently analyze the call recordings, volume and data.

The latest release for the LeaseHawk CRM, available January 23, 2019. Filter CRM buckets by Point Person to simplify your communication plan.

The latest release for the LeaseHawk CRM, available April 12, 2019. View call transcriptions within the CRM.

The latest release for the LeaseHawk CRM, available October 20, 2017. This new enhancement allows users to easily change the Point Person for CRM contacts.

The latest release for the LeaseHawk CRM, available March 26, 2018. Learn the simple way to download and add timeline reports from the LeaseHawk CRM.

The latest release for the LeaseHawk CRM, available December 22, 2017. Take advantage of the LeaseHawk CRM to instantly produce real-time unit information.

The latest release for the LeaseHawk CRM, available February 22, 2019. Adjust the settings for the Point Person Filter in the CRM.

Starting to use LeaseHawk for the first time? Make sure your employees are aware of call recording.

Whether you're using Windows, Mac or a mobile device—this helpful guide can assist you to make sure you're using the browsers and systems for the best LeaseHawk experience.

RealPage OneSite users can review real-time pricing and availability and generate quotes in the CRM.

You'll need a username and password to access LeaseHawk reporting, HawkEye BI, the CRM and training. Here's how it works.

Learn how to schedule any LeaseHawk report for regular email delivery.

Installing the LeaseHawk CRM onto your desktop computer is fast and easy. Find a step-by-step guide here, including information on adding it to your task bar.

Learn about your CRM reports and where to go for monitoring your team's communications, response time and conversion rates.

Learn the simple steps to deactivate former resident contacts or those that are no longer viable prospects.

Tasks can be assignments for team members or follow ups for your own contacts. Learn how to create, manage and complete a task in the CRM, including setting reminders.

Easily search for contacts using basic information or key words in communications, notes or voicemail transcriptions.

People communicate in many ways and with the CRM you will be able to call, email or text from the convenience of your computer or mobile device.

A step-by-step guide on how to manually log a call made outside of the CRM.

Appointments can be created with pop-up reminders within the CRM. You can also see your team's appointments and assist with those as needed.

Add tours and unit numbers in the CRM to keep your reporting records up-to-date.

Need to add a walk-in or a resident into the CRM? Or someone who called or emailed you directly? Adding a contact guest card is simple with this step-by-step video.

Managing your property's sales funnel is key to success. Learn how to identify and manage the contact's relationship status as you move them through the leasing process.

Create a master contact by merging duplicate contacts and streamline your guest card data within the CRM.

ACE (Answer Calls Every-time) is your back up for busy days or after-hours calls. She answers common leasing questions, creates guest cards and schedules appointments. Learn how ACE notifies you through email or the LeaseHawk CRM.

Discover tips and insights that put you in the driver's seat when it comes to handling leasing calls.

Coach to performance excellence with these Telephone Performance Analysis tips and strategies.

Refresh your employees call conversations with this guide to the most helpful questions to ask prospects.

These report descriptions will give users a more detailed look into how to take advantage of LeadScore AI and which features are best suited for their needs

Get to know your call details here--who's calling and when, audio files and how your team is doing answering the phones.

Take these simple steps to push a walk-in tour into Yardi.