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On-Demand Resources

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ACE

ACE Pricing and Availability Logic and Settings

On average, pricing and availability is the number one request ACE receives from prospects. Learn the logic behind ACE’s pricing and availability recommendations, as well as customization settings available to you in the LeaseHawk Admin Center.

Article
ACE

Product Updates: ACE™ Virtual Leasing Assistant

Find the latest updates for ACE, your virtual leasing assistant, and the LeaseHawk Admin Center. Check here frequently for information on new functionality and leasing knowledge learned by ACE that can be used when communicating with your prospects.

Product Updates
ACE

How-To Guide: ACE Tour Scheduling Settings

Learn how to customize ACE’s tour scheduling settings in the LeaseHawk Admin Center, including how to split your appointment hours for onsite guided tours and turn on self-guided virtual tours.

How-To Guide
ACE

How-To Guide: Customize the ACE Chatbot Button

The ACE chatbot floating action button can be customized on your property website. Take advantage of this attention-grabbing option by uploading your own icon, such as an animated GIF.

How-To Guide
ACE

ACE™ Virtual Leasing Assistant Appointments & Guest Cards

ACE is your AI-powered virtual leasing assistant and is your back up for busy days or after-hours calls. She answers common leasing questions, creates guest cards and schedules appointments. Learn how ACE notifies you through email or the LeaseHawk CRM.

Article
ACE

Setup Instructions: ACE Chatbot URL for Property Listings and Email

ACE, your virtual leasing assistant, can chat with your prospects from nearly any website. Follow this guide to learn how to setup your own ACE™ Virtual Leasing Assistant chatbot URL for placing on property listings, social media profiles, and email.

How-To Guide
ACE

Introduction to the LeaseHawk Admin Center

Watch this video for a quick tour of how to set up, update and customize your virtual assistant, ACE AI.

Video
ACE

ACE™ Virtual Leasing Assistant Basics

Watch our on-demand training webinar designed for all leasing professionals, management, and executives. This 20-minute training focuses on how ACE provides conversational assistance via calls, texts, and chats, 24/7 for your prospective renters. We will cover how ACE handles phone routing, and guest card and appointment creation.

Webinar
Agent Performance

Agent Performance: Improving Phone Skills

Want to learn more about your scored calls and how to improve your company ranking? This training webinar video takes you through a sample survey and how to schedule a scored calls report.

Webinar
Reporting

LeaseHawk Reporting for Managers

Watch our on-demand training webinar to learn the basic functionality of LeaseHawk's reporting and business intelligence tools, with an emphasis on recommended reports. Learn how reports help you maximize your LeaseHawk data to measure marketing, agent performance, and CRM usage.

Webinar
ACE

Setup Instructions: ACE Chatbot

This guide provides instructions on how to install the ACE chatbot on to your property websites.

Implementation
Reporting

LeaseHawk Best Practices Guide

Get started on the right foot with call tracking, lead analysis, agent performance, CRM and ACE. By following a few simple steps and suggestions, you and your team will be set up for leasing success. Even if you're a LeaseHawk pro, you might learn something new here!

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CRM

Setup Instructions: Website Forms to Guest Cards

Get step-by-step instructions on how to set up your website forms, so they will automatically create Guest Cards for you in the LeaseHawk CRM.

Implementation
ACE

PMS Integration Guide: ACE Pricing and Availability

This guide provides instructions on how to integrate ACE, your virtual leasing assistant, with your PMS (Property Management System) for access to pricing and availability data. Available PMSs include Vaultware, Yardi, RealPage, MRI and ResMan.

Implementation
ACE

Setup Instructions: Entrata Pricing, Availability, Guest Card Push and Calendar Integration

Use this setup guide to integrate ACE with Entrata. Integration allows ACE to provide pricing, availability, guest card push and set appointments based on the Entrata calendar. ACE guest cards and tours automatically push to Entrata once integrated.

Implementation
ACE

Setup Instructions: Yardi RentCafé Integration

Use this setup guide to integrate ACE™ Virtual Leasing Assistant with Yardi RENTCafé to sync your calendar, pricing, and availability. When ACE is integrated with your RENTCafé calendar, ACE guest cards and appointments will automatically appear in RENTCafé.

Implementation
ACE

Setup Instructions: Knock CRM Guest Card and Tour Integration

Use this setup guide to integrate ACE Virtual Leasing Assistant with Knock CRM guest cards and tours. When ACE is integrated with Knock, information collected by ACE will automatically appear in your Knock CRM guest cards and tours.

Implementation
Agent Performance

Standard Survey and Scoring Criteria Used by LeaseHawk Analysts

This is the standard survey and scoring criteria used by LeaseHawk’s trained, expert analysts to review and evaluate your employees’ calls with actual prospects. In this guide, learn how they score your calls using a weighted survey of best practices.

Implementation
Agent Performance

AI-Powered Survey & Scoring Criteria

This is the survey and scoring criteria used by LeaseHawk’s Artificial Intelligence (AI) to review and evaluate your employees’ calls with actual prospects. In this guide, learn how our AI scores your calls using a weighted survey of best practices.

Implementation
Business Intelligence

HawkEye Business Intelligence

Need full transparency into the performance of your entire portfolio quickly? On your computer or on your mobile device, HawkEye is the industry's most powerful tool for a birds-eye view of your data.

Article
ACE

How-To Guide: Clone ACE Responses

Adding ACE to a new property? If your policies, amenities, or any number of features are the same across multiple communities, use this guide to save time on ACE set up. Response Cloning allows you to select leasing and resident question responses from one property and publish the identical responses to other properties in your portfolio.

How-To Guide
Agent Performance

How to Correct "Unknown Employee" Names in Reporting

Do you see an "Unknown Employee" in your Scored Calls report? You may be missing an employee code for one of your team members. Follow the steps in this guide to correct the issue.

How-To Guide
Agent Performance

Your Conversation Guide for Exceptional Call Performance

Improve your leasing team’s calls and selling skills with this helpful conversation guide. It provides you with the most impactful questions to ask prospects, which in turn, can help increase your call performance scores.

How-To Guide
Agent Performance

Agent Performance FAQ Guide

Get all your questions answered about how LeaseHawk measures agent performance. Learn why you need to use your employee code, how and when calls are scored, plus much more in this handy Frequently Asked Questions (FAQ) guide.

FAQ
Agent Performance

Agent Performance Report Descriptions

Learn about each of the agent performance reports available to you within LeaseHawk reporting and how to access them. These reports are your key to tracking call performance by site and employee to identify strengths or challenge areas.

Article
Agent Performance

Leasing Team Phone Performance Tips

Discover tips and insights that put you in the driver's seat when it comes to handling leasing calls.

Article
Agent Performance

Mentoring and Coaching Phone Performance

Learn how you can mentor and coach your leasing team to help improve their call skills and overall performance. These tips will show you how to coach to performance excellence and build strategies for handling prospect calls.

Article
ACE

How-To Guide: Create and Add ACE Rules

Want ACE to collect more guest cards? Create a new rule! Follow this training guide to learn how to create custom rules for ACE, your virtual leasing assistant.

How-To Guide
CRM

Yardi and LeaseHawk CRM Integration Guide

This guide provides instructions on how to integrate LeaseHawk with your Yardi Property Management System (PMS). Learn about version requirements, what LeaseHawk will need from you, and all the standard integration components.

Implementation
Call Tracking

Setup Instructions: Dynamic Number Insertion (DNI)

Get step-by-step instructions on how to set up Dynamic Number Insertion (DNI) on your property websites. DNI is a snippet of code that is added to your website that will generate your unique tracking phone numbers based on the user's original ad source.

Implementation
CRM

CRM Quick Start Guide

Check out these simple tips and best practices for getting started with your new CRM.

How-To Guide
CRM

Release Notes: AI (Artificial Intelligence) Call Transcriptions

The latest release for the LeaseHawk CRM, available April 12, 2019. View call transcriptions within the CRM.

Product Updates
CRM

Release Notes: Filter By Point Person

The latest release for the LeaseHawk CRM, available January 23, 2019. Filter CRM buckets by Point Person to simplify your communication plan.

Product Updates
CRM

Release Notes: Point Person Filter Enhancements

The latest release for the LeaseHawk CRM, available February 22, 2019. Adjust the settings for the Point Person Filter in the CRM.

Product Updates
Reporting

Release Notes: HTML Export & Timeline Notes Reporting

The latest release for the LeaseHawk CRM, available March 26, 2018. Learn the simple way to download and add timeline reports from the LeaseHawk CRM.

Product Updates
CRM

Release Notes: Real Time Pricing & Availability

The latest release for the LeaseHawk CRM, available December 22, 2017. Take advantage of the LeaseHawk CRM to instantly produce real-time unit information.

Product Updates
CRM

Release Notes: Ability to Change Point Person

The latest release for the LeaseHawk CRM, available October 20, 2017. This new enhancement allows users to easily change the Point Person for CRM contacts.

Product Updates
CRM

Release Notes: Pushing Tour Information to RealPage/OneSite

All tours and tour notes logged in the LeaseHawk CRM will push to the LeaseHawk "Tours" report and OneSite reporting. Follow these simple steps to push Walk-in and Appointment tours to OneSite's Activity and Units Shown reports.

Product Updates
CRM

Setup Instructions: Custom Email Templates

LeaseHawk can create custom email templates within the CRM that can be used to quickly communicate with your clients. Follow these instructions to get started on your custom templates.

Implementation
ACE

ACE Virtual Leasing Assistant Features

In this guide, you will learn about the key features of ACE, the virtual leasing assistant. This guide includes a comparison chart, so you can easily reference each key feature included with ACE and what is being planned for future releases.

Article
CRM

PMS Integration Guide: ResMan

This guide provides instructions on how to integrate LeaseHawk with your ResMan Property Management System (PMS). Learn about version requirements, what LeaseHawk will need from you, and all the standard integration components.

How-To Guide
CRM

PMS Integration Guide: MRI

This guide provides instructions on how to integrate LeaseHawk with your MRI Property Management System (PMS). Learn about version requirements, what LeaseHawk will need from you, and all the standard integration components.

How-To Guide
Lead Analysis

Lead Analysis Introduction

Utilize LeadScore AI to successfully review every call and track marketing effectiveness.

Article
CRM

CRM Basics Part 1: Login, Overview and Homepage

Get started with an informative overview of the CRM and it's communication and relationship management features. Google Chrome is recommended for best performance.

Video
CRM

CRM Basics Part 2: Missed Communications, Guest Cards and Relationships

Part two of a three-part series teaches users how to use the CRM web-app to manage missed inbound communications, guest cards and relationship changes.

Video
CRM

CRM Basics Part 3: Answering Communications, Walk-Ins, Tasks and Appointments

Learn how to answer a call, email or text, handle walk-ins and add tasks and appointments in LeaseHawk's straightforward CRM.

Video
CRM

OneSite Users Only:  Real Time Pricing & Availability

RealPage OneSite users can review real-time pricing and availability and generate quotes in the CRM.

Video
CRM

CRM Web-App Instructions & FAQ Guide

There’s a new way to access the LeaseHawk CRM! Access the LeaseHawk CRM by using our new web-app at https://crm.leasehawk.com. Read this helpful guide to learn more about how to access the web-app.

How-To Guide
Call Tracking

Call Tracking Report Descriptions

Get to know your call details here--who's calling and when, audio files and how your team is doing answering the phones.

Article
Call Tracking

Call Tracking Product Introduction

Keep track of which ad sources are bringing in calls and then efficiently analyze the call recordings, volume and data.

Article
Lead Analysis

LeadScore AI Report Descriptions

These report descriptions will give users a more detailed look into how to take advantage of LeadScore AI and which features are best suited for their needs

Article
Reporting

How To Schedule Reports

Learn how to schedule any LeaseHawk report for regular email delivery.

Video
CRM

Merge Contacts in the CRM

Create a master contact by merging duplicate contacts and streamline your guest card data within the CRM.

Video
CRM

How To Log Calls in the CRM

A step-by-step guide on how to manually log a call made outside of the CRM.

Video
CRM

Managing Contact Relationships in the CRM

Managing your property's sales funnel is key to success. Learn how to identify and manage the contact's relationship status as you move them through the leasing process.

Video
CRM

Learn How To Respond To Communications in the CRM

People communicate in many ways and with the CRM you will be able to call, email or text from the convenience of your computer or mobile device.

Video
CRM

Set and Manage Appointments in the CRM

Appointments can be created with pop-up reminders within the CRM. You can also see your team's appointments and assist with those as needed.

Video
CRM

Set and Manage Tasks in the CRM

Tasks can be assignments for team members or follow ups for your own contacts. Learn how to create, manage and complete a task in the CRM, including setting reminders.

Video
CRM

Learn How To Inactivate Contacts in the CRM

Learn the simple steps to deactivate former resident contacts or those that are no longer viable prospects.

Video
CRM

Log Tours in the CRM

Add tours and unit numbers in the CRM to keep your reporting records up-to-date.

Video
Call Tracking

Call Recording Acknowledgment

Starting to use LeaseHawk for the first time? Make sure your employees are aware of call recording.

Implementation
CRM

CRM iOS Download Instructions

The basic version of your CRM app is available for your mobile phone or tablet through the app store. Search here for simple instructions for the IOS download.

Article
CRM

CRM Basics

Follow these simple daily guidelines to use the CRM like a pro.

How-To Guide
CRM

PMS Integration Guide: RealPage

This guide provides instructions on how to integrate LeaseHawk with your RealPage Property Management System (PMS). Learn about version requirements, what LeaseHawk will need from you, and all the standard integration components.

How-To Guide
Reporting

System Requirements

Whether you're using Windows, Mac or a mobile device—this helpful guide can assist you to make sure you're using the browsers and systems for the best LeaseHawk experience.

Implementation
Reporting

LeaseHawk Login Troubleshooting

You'll need a username and password to access LeaseHawk reporting, HawkEye BI, the CRM and training. Here's how it works.

How-To Guide
CRM

CRM Report Descriptions

Learn about your CRM reports and where to go for monitoring your team's communications, response time and conversion rates.

Article
CRM

How To Search in the CRM

Easily search for contacts using basic information or key words in communications, notes or voicemail transcriptions.

Video
CRM

Adding Contacts in the CRM

Need to add a walk-in or a resident into the CRM? Or someone who called or emailed you directly? Adding a contact guest card is simple with this step-by-step video.

Video
CRM

Yardi Users Only: How To Push Walk-In Tours

Take these simple steps to push a walk-in tour into Yardi.

How-To Guide

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