ACE™ Product Updates Archive 2022
See an archive of all enhancements added to ACE™ Virtual Leasing Assistant in 2022.
Last Update:
January 17, 2023
ACE
Product Updates
See an archive of all enhancements added to ACE™ Virtual Leasing Assistant in 2022.
RELEASE DATE: 12/15/22
There are six new prompts available for the "ACE responds with..." trigger in the ACE Rules dashboard. Use them to trigger an ACE rule, like collecting a guest card or texting a link to your resident portal, for a great customer experience.
Read the How-To Guide: Create and Add ACE Rules for setup instructions.
Renters can now start a specific conversation flow with ACE, instantly! This is helpful for directing renters to a specific starting point, such as scheduling a tour or work orders.
To use this feature, simply add the templated scripts provided by LeaseHawk in the URL you'd like to use. When a user clicks on the URL, ACE will automatically open and run the action you've specified. For instructions and URL templates, check out this ACE Quick Requests how-to guide.
RELEASE DATE: 12/5/22
You can now quickly copy more of your LeaseHawk Admin Center dashboards! Save time when setting up multiple sites by cloning:
To clone a Dashboard in the LeaseHawk Admin Center, click on the top-right ellipsis and choose Clone Site Data then select the fields you'd like to clone.
You can now use the dynamic field {SiteAddress} in ACE's Guided Tour confirmation messages. When used, ACE will automatically insert the community's address when providing the confirmation prompt. This applies to On-Site Guided Tours and On-Site Self-Guided Tours located in the Tour Options dashboard of the LeaseHawk Admin Center.
RELEASE DATE: 11/10/22
Quickly copy your Work Order Dashboard from one site to another! You can now clone your customized options, including Chatbot Work Order Capture Confirmation, Work Order Redirect Text, Maintenance Transfer Number, and more to one or multiple sites.
Visit the Work Order Dashboard in the LeaseHawk Admin Center, click on the top-right ellipsis and choose "Clone Site Data" then select the fields you'd like to clone. To learn more about ACE's work order capabilities, please visit the ACE™ Virtual Leasing Assistant Resident Work Orders training resource.
Visit the LeaseHawk Admin Center to customize your ACE responses for each new leasing and resident question.
RELEASE DATE: 10/26/22
ACE can now automatically send personalized email and SMS text follow-ups to your prospects and residents—requiring no extra time from your leasing team. ACE's intelligent nurture automation ensures every renter in your CRM is engaged and ready to take the next step in their customer journey.
To learn more, please read our press release. Contact your LeaseHawk Sales Representative or email info@leasehawk.com for special bundle pricing.
RELEASE DATE: 10/12/22
There are four new ACE voices in the LeaseHawk Admin Center. The new female and male U.S. tones are hyper-realistic with adjustable speeds. To activate, choose one of the options below:
RELEASE DATE: 10/5/22
ACE is now more conversational when scheduling tours. Now, when a prospect starts to schedule a tour and asks a question in the middle of it, ACE will answer their question and then offer to resume scheduling the tour.
RELEASE DATE: 9/15/22
You can now add a Maintenance-specific tracking phone number for ACE. When enabled, callers are sent directly to ACE's work order flow. Provide this number to residents for quick access to work order assistance without the need to listen to ACE's default intro.
To add this feature, please contact your LeaseHawk Client Success Manager or support@leasehawk.com.
Learn more about ACE's work order capabilities on the ACE™ Virtual Leasing Assistant Resident Work Orders training resource.
RELEASE DATE: 9/14/2022
There are two new triggers available in the ACE Rules dashboard! If you currently have Tours and/or Pricing & Availability disabled for ACE, you can use the "Tour Disabled" and/or "Pricing and Availability Disabled" triggers to collect a guest card. These triggers are especially useful for properties that are at full occupancy to improve the prospect experience.
Read the How-To Guide: Create and Add ACE Rules for setup instructions.
RELEASE DATE: 8/10/2022
You can now choose additional configuration options for your chat pop-ups. This enhancement includes the ability for the pop-up to automatically expand, to change the trigger button text, and to customize the header and text colors. Read this How-To Guide: ACE Chatbot Pop-Ups for instructions and best practices.
RELEASE DATE: 7/28/2022
If you don't want your ACE chatbot to appear on specific pages of your property website, then this update is for you! To exclude the chatbot on a page, you will need to replace your ACE code snippet with a new script on your website. For full instructions and the code snippet, please read Setup Instructions: ACE Chatbot (scroll to the section, "Additional Options").
RELEASE DATE: 7/22/2022
ACE now captures enhanced marketing analytics including Unique Impressions, Impressions, Opens, Engagements, and Device Info for chatbot sessions. This data is available by contacting your LeaseHawk Client Success Manager or support@leasehawk.com.
RELEASE DATE: 7/20/2022
You now have the option to include opt-in language and a confirmation button on the ACE chatbot guest card widget. The opt-in language is fully customizable to fit your business needs. If you would like to activate this feature, please contact your LeaseHawk Client Success Manager or support@leasehawk.com.
When providing pricing and availability, ACE can now also provide a descriptive response about the requested room type. For example, if a prospect requests pricing and availability for a one-bedroom, ACE will first provide a descriptive and customizable response about one-bedroom units before providing the pricing and availability. If you would like to activate this feature, please contact your LeaseHawk Client Success Manager or support@leasehawk.com.
RELEASE DATE: 6/30/2022
This feature allows you to add a pop-up with an embedded URL to any ACE chatbot response. This can be used in many use-cases to provide your prospects with embedded experiences within the chatbot window, such as embedded photo galleries, virtual tours, and more.
Read this How-To Guide: ACE Chatbot Pop-Ups for instructions and best practices.
RELEASE DATE: 6/15/2022
Control how ACE collects work orders from the new Work Orders dashboard in the LeaseHawk Admin Center.
To turn on the dashboard, please send a request to your LeaseHawk Client Success Manager or email support@leasehawk.com.
Reduce calls going to your call center! ACE's new work order redirect enhancement encourages self-service for residents to utilize your existing online portal.
When activated, residents chatting or texting with ACE will be sent a customizable prompt with a link to your online portal. On calls, ACE will offer to text a link to your online portal.
To learn more about ACE's work order abilities and how to activate them for your properties, check out the ACE™ Virtual Leasing Assistant Resident Work Orders training article.
RELEASE DATE: 6/6/2022
RELEASE DATE: 5/3/2022
ACE now tracks ad sources for the Text communication channel. In your ACE AI report, check out the "Ad Source" column to track your sources and optimize your marketing budget.
Some renters need to move ASAP! ACE now has a custom response for prospects whose move-in date is as soon as possible. The custom response is reflective of the prospect's urgency and gives ACE a personable tone.
RELEASE DATE: 4/20/2022
ACE now provides a directory for work orders via chat. This enhancement helps ACE to learn more about your residents' needs and gather data to drive future enhancements for ACE's work order abilities.
When any of the work order options (Create New, Status, Update, or Cancel) are selected on the directory, ACE will provide the user with your property's maintenance phone number.
ACE now has the ability to mark users as residents when certain conversation conditions are met:
In your ACE AI report, look in the Contact Type column to quickly see if it was a conversation with a Resident, Prospect, or Undetermined.
RELEASE DATE: 4/15/2022
ACE now captures the URL when a chatbot session initiates. This gives you visibility to whether the chatbot conversation occurred on your property website, an ILS website, or any other location you may be using an ACE chat link.
This data is available by contacting your LeaseHawk Client Success Manager or support@leasehawk.com.
Does your community have sister properties nearby? ACE can now conversationally provide referrals to those properties. This elevates the prospect experience by offering them more options when searching for their next home or simply an alternative for when your community is at full occupancy.
Read How-To Guide: Add ACE Referrals to Sister Properties to activate this skill for your ACE Chat and/or Text channels.
RELEASE DATE: 4/19/2022
There's a new action available in the ACE Rules dashboard! Use the "Offer to Text Details" action to text users links to your application, waitlist, resident portal, property website, and more. This action provides more flexibility in providing callers with detailed information and, for the chatbot, a greater opportunity for collecting guest cards.
For example, if a prospect asks for "specials," ACE can say, "Our specials are changing all the time. Would you like me to text you the link to our latest offers?"
Read the How-To Guide: Create and Add ACE Rules for setup instructions.
RELEASE DATE: 2/23/2022
Did you know the ACE chatbot can be placed anywhere on your website—not just the right corner? If you have chosen to place it on the left side, reach out to your LeaseHawk Client Success Manager or support@leasehawk.com for a snippet of custom CSS code. This will ensure your chatbot welcome message is positioned in just the right spot.
RELEASE DATE: 2/11/2022
ACE will now rotate through suggested tour times for sites with calendar integrations. This makes ACE more conversational and will decrease the likelihood of providing a suggestion that the prospect has already turned down.
The default speed for ACE's voice has been slightly decreased from 115% to 100%—this makes ACE sound friendlier and more human-like. If your property has a custom speed selected, that value has been retained and did not change.
Quickly copy your tour options from one site to another! You can now clone your customized tour options, including allowed tour types, confirmation responses, and more, to one or multiple sites. Visit the Tour Options Dashboard in the LeaseHawk Admin Center, click on the top-right ellipsis and choose "Clone Site Data" then select the fields you'd like to clone.
RELEASE DATE: 1/27/2022
ACE's new chatbot guest card widget makes collecting prospect information faster and easier. Prospects can now simply provide all their information at once from the built-in widget. The widget fields are dynamic based on your property's settings and will pre-populate any fields with information ACE may have already captured.
RELEASE DATE: 1/7/2022
When adding a new channel to an ACE response, the LeaseHawk Admin Center will now automatically copy over the existing response as a starting template for a new channel.
