ACE, the virtual leasing assistant, uses Artificial Intelligence (AI) to answer calls and chats, 24/7. Easily reference ACE's key features by using the chart below. The chart compares ACE's current and legacy features (for LeaseHawk clients prior to February 2020). The chart also includes forward-looking features of ACE that may be included in future versions of ACE.
| Feature |
ACE (Legacy Features) |
ACE AI (Existing Features) |
ACE AI (Forward-Looking Features) |
| Channel |
| Voicebot (Ability to answer and converse via phone calls) |
x |
x |
x |
| Chatbot (Ability to answer and converse via chat on property websites) |
|
x |
x |
| Textbot (Ability to answer and converse via SMS text messages) |
|
|
x |
| Emailbot (Ability to answer and converse via emails) |
|
|
x |
| Facebook Messenger Bot (Ability to answer and converse via Facebook Messenger) |
|
|
x |
| Conversational Knowledge |
| Pricing and availability |
x |
x |
x |
| Schedule a tour with leasing team |
x |
x |
x |
| Schedule a self-guided tour |
|
|
x |
| Leasing questions (e.g. pet policy, amenities, fees, etc.) |
x |
x |
x |
| Transfer call to an operator/live person |
x |
x |
x |
| Send text message with directions to property |
|
x |
x |
| Send text message with tour confirmation |
x |
x |
x |
| Specials or concessions |
|
x |
x |
| Maintenance requests |
|
|
x |
| Capture email address |
x |
|
x |
| Renew lease |
|
|
x |
| Pay rent |
|
|
x |
| Search by price range or price |
|
|
x |
| Search by property, zip, location |
|
|
x |
| Search nearby/sister properties |
|
|
x |
| Remember contact from previous interaction (regardless of channel) |
|
|
x |
| Pushing prospect to choose an earlier move-in date |
|
|
x |
| Data & Integrations |
| Custom data pull |
|
|
x |
| PMS data pull of pricing, availability and amenities - RealPage |
x |
x |
x |
| PMS data pull of pricing, availability and amenities - Yardi, MRI, etc. |
x |
|
x |
| Calendar integration |
|
|
x |
| Admin screens |
|
x |
x |
| API access |
|
|
x |
