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ACE (Answer Calls Every time)

Appointments and Guest Cards

Last Update:
June 12, 2019
ACE AI
Article

Introduction

When ACE secures an appointment or guest card information, this information will be sent via email, from ACEnoreply@leasehawk.com, to the email address provided by the client.

  • Check your junk folder regularly to ensure you don’t miss ACE notifications.

  • White-list (approve/allow) the ACE email address to ensure successful delivery.

  • Upon receipt of an ACE appointment notification, check your schedule and availability for the desired appointment date and time.

  • Upon receipt of an ACE guest card notification, quickly return the contact’s call to confirm or reschedule an appointment as well as answer any questions they may have. It might be helpful to first review the ACE recorded call for reference from the Call Detail report within LeaseHawk reporting.

ACE Email Notification Examples

Guest Card

Subject: New Guest Card from LeaseHawk ACE

A prospective resident has scheduled an appointment to visit ABC Apartments. Here is the appointment

information obtained by your LeaseHawk automated assistant, ACE:

Property Name:

First Name:

Last Name:

Email Address:

Phone Number:

Desired Move-In Date:

Desired Bedrooms:

Ad Source:

Appointment

Subject: New Appointment from LeaseHawk ACE

A prospective resident has scheduled an appointment to visit Name Apartments.

Here is the appointment information obtained by your LeaseHawk automated assistant, ACE:

Same information as the Guest Card notification with the addition of:

Appointment Date:

Appointment Time:

ACE Appointments and Guest Cards

While utilizing ACE with the LeaseHawk CRM, you will not receive email notifications. ACE will automatically enter appointments within the LeaseHawk CRM.

1. The appointments are added to the community calendar and left for assignment under the question mark symbol. If there is a number in a red bubble over the question mark, you have unassigned appointments.

     

2. Click on the question mark symbol and assign the appointment to a Leasing Professional.

     

3. Review the contact’s timeline and recorded ACE phone call for reference.

4. Respond to the caller from within the App (or log the call in the App if an outside line is utilized) to confirm the appointment.

5. Make sure you are frequently checking for unassigned appointments within the App.