Follow the instructions below to learn how to setup your own ACE™ Virtual Leasing Assistant chat pop-ups.
Last Update:
August 10, 2022
ACE
How-To Guide
Introduction
ACE chat pop-ups allow you to add a pop-up with an embedded URL to any ACE chatbot response. This can be used in many use-cases to provide your prospects and renters with embedded experiences within the chatbot window. This includes embedded photo galleries, virtual tours, additional information, support for third-party apps, and more.
Instructions: ACE Chatbot Pop-Ups
Login to the LeaseHawk Admin Center.
Select a Leasing or Resident question for your pop-up.
Click on the "+" icon and select Add Modal (chatbot).
Under Embedded URL, enter the URL of the website you want to embed in the pop-up. Important: The website you select must support iFrames.
Under Auto Popup, click the toggle to the on position if you'd like the pop-up to automatically expand. When the toggle is turned off, users must click on the Trigger Button to expand the pop-up.
Optional: Under Header Text, type the text you'd like to appear in the Header, located at the top of the pop-up. Additionally, choose the Header Background Color and Header Text Color.
Optional: Under Trigger Button Text, type the text you'd like to appear in the button. By customizing this text, it makes it more clear on what your users are opening; however, by default, "Open" can be used for this text.
Click the orange Save button in the top right-hand corner. Then click Publish.
After publishing, the Trigger Action Button will appear below ACE's response. The user must click on the button to expand the pop-up. If Auto Popup was selected, the pop-up will automatically expand.
Troubleshooting Tips
The website you select for your pop-up must support iFrames.
You can use this tool (iframetester.com) to check if a URL supports iFrames.
Always test your ACE chat pop-up after publishing to ensure it displays the correct experience for your prospects and renters.
If the website does not support iFrames, your pop-up will not load properly and will look like the example below:
Best Practices
After you have successfully added a pop-up, the Trigger Action Button will be automatically inserted below ACE’s response. For the best user experience, we suggest adding a call-to-action in your ACE response to encourage users to click the button.
For example, the ACE response shown below includes the call-to-action, “Click the button below to start…” and/or customizing the Trigger Action Button text that describes what the user will see when clicked, such as, "Take Virtual Tour"
Examples:
Embed your rental application form for ACE's Application leasing question.
Embed virtual tours on the Floor Plan leasing question or Virtual Tour fulfillment.
Embed Google maps on applicable leasing questions (Tip: filter by the "Things Nearby" tag in the LeaseHawk Admin Center).
Embed photo or video galleries on applicable leasing questions, such as the Property Photos leasing question.
Embed your amenity scheduler on applicable leasing questions, such as the Club House leasing question.
Adding ACE to a new property? If your policies, amenities, or any number of features are the same across multiple communities, use this guide to save time on ACE set up. Response Cloning allows you to select leasing and resident question responses from one property and publish the identical responses to other properties in your portfolio.
