Follow the instructions below to learn how to set up your own ACE™ Virtual Leasing Assistant chatbot URL for placing on property listings, email, and more.
You can add ACE™ Virtual Leasing Assistant to nearly any website, social media profile, CRM email template, and email signature. To do this, you will need to setup an ACE chatbot URL. Once your URL is set up, you can place it on property listings, Instagram, Yelp, or any website that allows you to place a clickable URL or website link. When your prospects click on the link, it will open ACE ready to chat. Just like when a prospect visits your property website directly, when a prospect clicks to chat via the URL, ACE will answer all their leasing questions, collect guest cards, set appointments, and send you notifications.
Additionally, you can customize your property website URL with parameters. These parameters pass a script to the ACE chatbot, so ACE can begin the conversation from a specific starting point—such as scheduling a tour or providing pricing and availability.
Check out this diagram for a quick overview of how it works:
Choose one of the implementation options below. We recommend Option 1: Add an ACE Script to Your Property Website URL — it is easy to implement and provides the best user experience for your prospects.
Copy one of the ACE scripts below and paste it to the end of the URL of your property website.
To load the ACE pricing and availability prompt use: ?chatscript=pricing
To load the ACE tour scheduler use: ?chatscript=tour
TIP: You can have ACE load any leasing or resident question by simply adding a keyword (e.g., pets, maintenance, etc.) following “?chatscript=” in the URL script.
Next, place your URL on any wesbite where you think prospects would like to chat and learn more about your property.
To get started, you will need your ACE chatbot ID. You can find your chatbot ID by either:
Or, log in to the LeaseHawk Admin Center.
Next, scroll down to the section Chatbot Code Snippet for [Property Name].
In the code, you will see a 4-digit ID snippet like this, "id="XXXX". Typically, this is in the third line of code.
The number shown in the quotes is the chatbot ID for your property.
After you have identified your chatbot ID, follow the instructions below:
https://chat.leasehawk.com/?id=SITEID
For example, if your chatbot ID is 123, then your URL will look like this: https://chat.leasehawk.com/?id=123
https://chat.leasehawk.com/?id=SITEID&bg=000000
For example, if your chatbot ID is 123 and the background color you want is green (HEX #3B5323), then your URL will look like this: https://chat.leasehawk.com/?id=123&bg=3B5323
If you need help finding a HEX color value, you can use this color picker tool.
To add a link to your property website, use: url=website.com
To add a background image, use: bgImg=https://location/img.png (Note: this will override the background color)
To add Google Analytics tracking, use: ga=UA-xxxxxxxxx-xx
Here is an example URL that uses all of the options above: https://chat.leasehawk.com/?id=123&url=exampleproperty.com&bg=3B5323&ga=UA-xxxxxxxxx-xx
Host your file.
In the URL string below, add the file location to the config parameter.
https://chat.leasehawk.com?config=https://file-location/congif.json
Follow the instructions in either Option 1 or Option 2 above to create your ACE chatbot URL.
Then, take the ACE chatbot URL and insert into the iframe code snippet below.
Add the iframe code snippet to your website.
Once the iframe is on your website, it’s ready to go! Follow the directions in Step 2 below to place your website's URL with the embedded ACE chatbot iframe by on Google My Business, Facebook, Yelp, or any website where you think prospects would like to chat and learn more about your property.
Follow the instructions below to place your ACE chatbot URL to the property listings, CRM email templates, email signatures, and social media profiles of your choice. Please note, the ACE chatbot URL can be added virtually anywhere that a link can be added, so you may not see instructions below for every possible placement.
Provide prospects quick access to leasing, pricing and availability, and appointment inquiries by adding the ACE chatbot URL to your email signature and out of office replies through a clickable image.
Email Signature
Right-click on the image below and select Save Image As... to save the image on your computer. Remember to save it in a location on your computer that you can easily access and safely store.
Open your email service provider (e.g. Outlook, Gmail, etc.) and select Signatures. Typically, this is found in the Preferences or Settings menu.
Insert the image that you saved from Step 1 into your email signature. This is commonly done by clicking on Pictures from your email system's menu and then selecting Picture From File. Be sure to insert the image at the bottom of your email signature for a clean look.
If necessary, resize the image by clicking on the image and dragging it inward to decrease the size or outward to increase the size.
Next, right-click on the image and select Hyperlink. Paste your ACE Chatbot URL into the Address field and click OK.
Click Save and enjoy your new email signature!
Below is an example of what your email signature can look like by following this tutorial:
LeaseHawk CRM Email Templates
Request the CRM Email Template Builder from support@leasehawk.com.
Or, if your CRM email templates are already created and in use:
For non-LeaseHawk CRM email templates, provide the ACE chatbot URL and image to your CRM provider's support representative.
Provide prospects quick access to leasing, pricing and availability, and appointment inquiries by adding the ACE chatbot URL to your email signature and out of office replies through a clickable image.
Right-click on the image below and select Save Image As... to save the image on your computer. Remember to save it in a location on your computer that you can easily access and safely store.
From your Gmail inbox, click on Settings in the top-right corner, then select See all settings.
Scroll down to the Vacation Responder section.
Enter your vacation responder details in the body of the email.
Insert the image that you saved from Step 1. This is commonly done by clicking on Pictures from your email system's menu and then selecting Picture From File. Be sure to insert the image at the bottom of your email signature for a clean look.
If necessary, resize the image by clicking on the image and dragging it inward to decrease the size or outward to increase the size.
Next, right-click on the image and select Hyperlink. Paste your ACE Chatbot URL into the Address field and click OK.
Click Save.
Below is an example of what your out of office reply can look like by following this tutorial:
Add a "Chat with Us" button to your Knock CRM auto-reply emails. This allows your prospects to immediately chat with ACE without having to wait for an email reply from your leasing team.
Contact your Knock CRM support representative.
Request for a new Knock button labeled, "Chat With Us" to be added to your Email Auto Response.
Provide your Knock CRM support representative with your ACE chatbot URL(s).
Below is an example of what your email autoresponder can look like by following this tutorial:
