Your browser does not support JavaScript!

Setup Instructions: ACE Chatbot URL for Property Listings

Follow the instructions below to learn how to set up your own ACE™ Virtual Leasing Assistant chatbot URL for placing on property listings and more.

Last Update:
October 16, 2020
How-To Guide


ACE™ Virtual Leasing Assistant can chat with your prospects from nearly any website. To do this, you will need to setup your own ACE chatbot URL. Once your URL is set up, you can place it on property listings, Instagram, Yelp, or any website that allows you to place a clickable URL or website link. When your prospects click on the link, it will open a new webpage that allows them to directly chat with ACE.

Just like when a prospect chats with ACE on your property website, when they chat via the URL, ACE will answer all their leasing questions, collect guest cards, set appointments, and send you notifications.

Check out this diagram for a quick overview of how it works:

ACE Chatbot URL - How It Works Diagram

Set Up Your URL

To get started, you will need your ACE chatbot ID. You can find your chatbot ID by either:

  1. Contacting your LeaseHawk Client Success Manager or email
  1. Or, login to the LeaseHawk Admin Center.
  • Once you're logged in, go to the Chatbot Style dashboard.
  • Next, scroll down to the section Chatbot Code Snippet for [Property Name].
  • In the code, you will see a snippet that says, id="xxxx". Typically, this is the third line of code.
  • The number shown in the quotes is the chatbot ID for your property.

Once you have your chatbot ID, you will use it with one of the following implementation options. Choose whichever implementation option that fits your individual business needs.

Option 1: Custom URL

  1. Use the URL string below to add your chatbot ID. Add your chatbot ID to the end of the URL where it says, SITEID.
Preview of standalone ACE chatbot using your URL.
  1. If you would like to customize the background color, use the URL string below to add a HEX color value.

  1. If you would like to further customize your ACE chatbot URL experience, use the optional URL strings below.

  1. Once you are satisfied with your URL parameters, it’s ready to go! Place your URL on any website where you think prospects would like to chat and learn more about your property.

Option 2: Config File

  1. Create a config file with the following values:

  1. Host your file.

  1. In the URL string below, add the file location to the config parameter.

Option 3: Insert iFrame

  1. Follow the instructions in either Option 1 or Option 2 above to create your ACE chatbot URL.

  1. Then, take the ACE chatbot URL and insert into the iframe code snippet below.

  1. Add the iframe code snippet to your website.

  1. Once the iframe is on your website, it’s ready to go! Place your website’s URL with the embedded ACE chatbot iframe to any website where you think prospects would like to chat and learn more about your property.