This guide provides instructions on how to integrate ACE, your virtual leasing assistant, with your Property Management System (PMS).
Please follow the instructions below to allow ACE access to pricing and availability data from your PMS (Property Management System).
Go to the ILS Selection screen within VaultWare for each applicable property, click “Edit”, make sure the “LeaseHawk” checkbox is selected and click “Save”.
Do not activate both the VaultWare feed and a direct property management system feed (i.e. Yardi). Vault-Ware is the preferred feed.
If you have already provided LeaseHawk with access to your property management system as part of your LeaseHawk CRM App service, LeaseHawk should have the necessary access for ACE already.
The following are the recommended version and plug-in requirements for utilizing the Yardi standard ILS Guest Card interface:
If for some reason you can’t upgrade to the recommended version, the Yardi Interface team could review your current situation to see if basic functionality is possible. However, the recommendations are made as a result of known issues and fixes that have been addressed. The current version and plug-in interface being used can be found within Yardi Voyager under Administration > About. From this screen, you can see the current version and all installed plug-ins.
*If you are currently utilizing an ILS Guest Card Plug-in version that is older than v5, it is recommended that you upgrade to the latest version so that it automatically includes LeaseHawk in the list of certified vendors. Otherwise, an add-on package is required to load LeaseHawk into the list of available, certified ILS Guest Card vendors for selection. To obtain this add- ‐on package rather than upgrading, contact Yardi Technical Support at (800) 866-1124. Loading the add‐on package will take less than 5 minutes and will not impact any other aspects of Voyager. Yardi Technical Support can assist as needed.
Yardi’s standard interfaces have not been qualified for use with the Yardi Military product.
You will need to provide LeaseHawk with the following information to allow us to access your Yardi system. If you need assistance obtaining this information, you may request it from Yardi Technical Support:
To subscribe to and activate the RealPage interface for your properties, you must use the RealPage AppPartner Marketplace. Please refer to the RealPage Exchange AppPartner Marketplace User Guide for detailed instructions. For questions or assistance with the Marketplace, please contact RealPage Support.
You must complete the following configuration within OneSite for each applicable property:
If this is not already configured, the client is responsible for contacting RealPage ILM Technical Support for assistance.
(When requesting this information from RealPage, the client may also receive an ILM tracking number, which LeaseHawk does not need and will not use.)
The MRI integration interfaces/APIs will only work on MRI version 4.5.4 and up, including version X. The interfaces can be utilized by both hosted and self-hosted MRI clients.
To setup the MRI interface for your properties, you must follow the steps provided in the MRI Partner Connect – Client Onboarding Guide. For questions or assistance, please contact MRI Support via the MyMRI Client Portal. The steps to provide LeaseHawk with access to your MRI system basically consist of:
You will need to provide the following information to LeaseHawk to allow us to access your ResMan system. If you need assistance obtaining this information, contact ResMan Support: