Check out what's new with ACE, your virtual leasing assistant, and the LeaseHawk Admin Center.
RELEASE DATE: 8/10/2022
You can now choose additional configuration options for your chat pop-ups. This enhancement includes the ability for the pop-up to automatically expand, to change the trigger button text, and to customize the header and text colors. Read this How-To Guide: ACE Chatbot Pop-Ups for instructions and best practices.
RELEASE DATE: 7/28/2022
If you don't want your ACE chatbot to appear on specific pages of your property website, then this update is for you! To exclude the chatbot on a page, you will need to replace your ACE code snippet with a new script on your website. For full instructions and the code snippet, please read Setup Instructions: ACE Chatbot (scroll to the section, "Additional Options").
RELEASE DATE: 7/22/2022
ACE now captures enhanced marketing analytics including Unique Impressions, Impressions, Opens, Engagements, and Device Info for chatbot sessions. This data is available by contacting your LeaseHawk Client Success Manager or email@example.com.
RELEASE DATE: 7/20/2022
You now have the option to include opt-in language and a confirmation button on the ACE chatbot guest card widget. The opt-in language is fully customizable to fit your business needs. If you would like to activate this feature, please contact your LeaseHawk Client Success Manager or firstname.lastname@example.org.
When providing pricing and availability, ACE can now also provide a descriptive response about the requested room type. For example, if a prospect requests pricing and availability for a one-bedroom, ACE will first provide a descriptive and customizable response about one-bedroom units before providing the pricing and availability. If you would like to activate this feature, please contact your LeaseHawk Client Success Manager or email@example.com.
RELEASE DATE: 6/30/2022
This feature allows you to add a pop-up with an embedded URL to any ACE chatbot response. This can be used in many use-cases to provide your prospects with embedded experiences within the chatbot window, such as embedded photo galleries, virtual tours, and more.
Read this How-To Guide: ACE Chatbot Pop-Ups for instructions and best practices.
RELEASE DATE: 6/15/2022
Control how ACE collects work orders from the new Work Orders dashboard in the LeaseHawk Admin Center.
To turn on the dashboard, please send a request to your LeaseHawk Client Success Manager or email firstname.lastname@example.org.
Reduce calls going to your call center! ACE's new work order redirect enhancement encourages self-service for residents to utilize your existing online portal.
When activated, residents chatting or texting with ACE will be sent a customizable prompt with a link to your online portal. On calls, ACE will offer to text a link to your online portal.
To learn more about ACE’s work order abilities and how to activate them for your properties, check out the ACE™ Virtual Leasing Assistant Resident Work Orders training article.
RELEASE DATE: 6/6/2022
RELEASE DATE: 5/3/2022
RELEASE DATE: 4/20/2022
RELEASE DATE: 4/15/2022
RELEASE DATE: 4/19/2022
RELEASE DATE: 2/23/2022
RELEASE DATE: 2/11/2022
RELEASE DATE: 1/27/2022
RELEASE DATE: 1/7/2022