Check out what's new with ACE, your virtual leasing assistant, and the LeaseHawk Admin Center.
RELEASE DATE: 1/3/23
Add ACE Rules faster! From the ACE Rules dashboard, use the new "View Library" menu to load pre-defined ACE Rules. A pre-defined rule can be added from the Library and then customized as needed.
Instructions:
You can preview an ACE Rule from the Library to easily see its functionality.
Instructions:
For more information about ACE Rules, check out the How-To Guide: Create and Add ACE Rules.
ACE can collect a guest card instead of transferring to a live agent. To activate, follow the instructions below to disable Live Agent Transfers:
ACE can collect a guest card instead of transferring to the maintenance number. To activate, follow the instructions below to disable Maintenance Request Transfers:
Here's an example of a renter requesting to be transferred to a maintenance number, but Maintenance Request Transfer has been disabled and the collect guest card is toggled "on".
ACE will now send an email notification anytime a renter requests an emergency work order. The email is sent to the "Emergency Work Order Email Address" that is designated by you. If this field is blank, an email will not be sent.
The following details are included in the email notification:
To activate, please follow these instructions:
When a renter requests an emergency work order, ACE can capture a description of their problem before transferring them. When enabled, ACE will capture the description before transferring the renter to the maintenance number.
Instructions: