RELEASE DATE: 1/3/23

ACE Rules Library

View Library Menu

Add ACE Rules faster! From the ACE Rules dashboard, use the new "View Library" menu to load pre-defined ACE Rules. A pre-defined rule can be added from the Library and then customized as needed.

Instructions:

1. Navigate to the ACE Rules dashboard in the LeaseHawk Admin Center.

2. Select the View Library menu.

3. Select the rule(s) you would like to create from the templates and click Add. Then, customized the rule however you would like.

Preview Rules

You can preview an ACE Rule from the Library to easily see its functionality.

Instructions:

1. Navigate to the ACE Rules dashboard in the LeaseHawk Admin Center.

2. Select the View Library menu.

3. Click on the gray "eye" icon for the rule you'd like to preview.

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For more information about ACE Rules, check out the How-To Guide: Create and Add ACE Rules.

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Collect Guest Card when Transfer is Disabled

For Live Agent Transfers

ACE can collect a guest card instead of transferring to a live agent. To activate, follow the instructions below to disable Live Agent Transfers:

1. Navigate to the General dashboard of the LeaseHawk Admin Center.

2. Turn the toggle to the "on" position for "Collect Guest Card in Place of Transfer".

For Maintenance Transfers

ACE can collect a guest card instead of transferring to the maintenance number. To activate, follow the instructions below to disable Maintenance Request Transfers:

1. Navigate to the General dashboard of the LeaseHawk Admin Center.

2. Turn the toggle to the "on" position for "Collect Guest Card in Place of Transfer".

Example

Here's an example of a renter requesting to be transferred to a maintenance number, but Maintenance Request Transfer has been disabled and the collect guest card is toggled "on".

Work Order Enhancements

Send Emergency Work Order Emails

ACE will now send an email notification anytime a renter requests an emergency work order. The email is sent to the "Emergency Work Order Email Address" that is designated by you. If this field is blank, an email will not be sent.

The following details are included in the email notification:

• Voice Recording
• ACE Transcript
• Problem Description
• Callers Phone Number

To activate, please follow these instructions:

1. Navigate to the Work Orders dashboard in the LeaseHawk Admin Center.

2. Enter a valid email address into the field, "Email address for emergency transfer notifications"

Collect Emergency Work Order Description

When a renter requests an emergency work order, ACE can capture a description of their problem before transferring them. When enabled, ACE will capture the description before transferring the renter to the maintenance number.

Instructions:

1. Navigate to the Work Orders dashboard in the LeaseHawk Admin Center.

2. Toggle on "Collect problem description before emergency Work Order transfers"