Product Updates: ACE™ Virtual Leasing Assistant
Check out what's new with ACE, your virtual leasing assistant, and the LeaseHawk Admin Center.
Last Update:
September 13, 2023
ACE
Product Updates
Check out what's new with ACE, your virtual leasing assistant, and the LeaseHawk Admin Center.
RELEASE DATE: 8/16/23
The ACE chatbot now has an updated carousel card design. The new design features an easy-to-read display, relevant move-in and unit availability information for your prospects, and lease options on the card face.
RELEASE DATE: 8/8/23
You can now view, edit, and delete ACE rules directly from the response editor of any leasing or resident question. Read the How-To Guide: Create and Add ACE Rules to learn more.
Manage your global Quick Replies in one place! To manage, visit the General dashboard in the LeaseHawk Admin Center and scroll down to the Phrases section. Your global Quick Replies appear after ACE's opening greeting, leasing and resident question responses, and most major flows. To learn more about Quick Replies and setup instructions, please check out the ACE™ Conversation Starters, Buttons, and Variables training guide.
RELEASE DATE: 6/28/23
Provide your residents with a designated VIP phone number! This phone number can be configured with the routing rules of your choice; additionally, when ACE answers it will read a special Resident greeting. To customize, visit the Resident Questions Dashboard in the LeaseHawk Admin Center. To request a resident phone number, please reach out to your LeaseHawk Client Success Manager or email support@leasehawk.com.
Quickly add property variables into your ACE responses! Simply start typing " (( " to see the property variables dropdown. From the dropdown, select the property variable you would like to add and it will be inserted automatically. To learn more about ACE property variables, check out the ACE™ Conversation Starters, Buttons, and Variables training guide.
RELEASE DATE: 6/15/23
LeaseHawk is the official AI partner of Apartments.com! The partnership brings a fully integrated ACE chat experience to your Diamond, Diamond Plus, Platinum, and Platinum Plus ad-level property listings. Check out the press release to learn more about the partnership. To activate ACE chat on your listings, please read the Apartments.com Help Center Guide.
Property variables are now available in the LeaseHawk Admin Center. Insert property variables into your ACE responses to dynamically provide values, such as phone numbers, fees, and more. To activate the Property Variables dashboard, please reach out to your LeaseHawk Client Success Manager or email support@leasehawk.com. To learn more about ACE property variables, please check out the ACE™ Conversation Starters, Buttons, and Variables training guide.
You can now quickly copy site data from your General Dashboard to save time when setting up multiple sites. For instructions on how to clone site data, please read this How-To Guide: Clone ACE Responses.
Embed Google Maps into your ACE chat responses to enhance your "Things Nearby"responses. By adding Google Maps, you can provide renters with a visually engaging experience to learn about your property's neighborhood. For instructions, check out this helpful How-To Guide: Add Google Maps to ACE™ Chatbot Responses.
ACE's training has been extended for the Corporate Housing leasing question to include Guest Housing and short-term stays. Examples of how renters may ask this question:
RELEASE DATE: 5/15/23
You can now customize Quick Replies in the LeaseHawk Admin Center. A quick reply can be setup for any Leasing Question, Resident Question, or prompt and will appear after the question's response or prompt is provided. To learn more about Quick Replies and setup instructions, please check out the ACE™ Conversation Starters, Buttons, and Variables training guide.
RELEASE DATE: 4/17/23
Learn new best practices to add ACE on your property listings, email, and more. Follow Setup Instructions: ACE Chatbot URL to add an ACE script to your Property Website URL. We recommend this as a best practice and replacing any existing custom ACE URLs that are currently in use.
RELEASE DATE: 1/30/23
ACE can now capture work order details from renters over the phone—with no integration needed! When a renter calls with a maintenance issue, ACE will capture the details and send an email to the property manager. ACE will then text the renter informing them that the work order has been submitted and someone will be in touch with them soon.
Example of ACE email notification sent to the property manager:
Example of ACE text message sent to the renter:
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You can now choose for ACE to collect a guest card before providing pricing and availability information. When enabled, and a prospect requests pricing and availability, ACE will collect a guest card from the prospect before providing the information. To activate this feature, visit the Pricing & Availability dashboard in the LeaseHawk Admin Center then toggle the "Pricing and Availability Information" and "Collect Guest Card Before Pricing Availability" to the on position.
This feature works for properties with integrated or manual Pricing & Availability.
Example of ACE chat response:
RELEASE DATE: 1/25/23
ACE can now offer a sister property recommendation when a prospect's preferred room type is not available. This is a great way for prospects to continue their home search within your company's portfolio to find their perfect match. Read the How-To Guide: Add ACE Sister Property Referrals for more details and setup instructions.
Pricing & Availability details have been added to ACE Quick Requests! When the details are provided in your URL, and a renter clicks on the URL, ACE will capture that information and not ask the user to provide it again. For instructions, check out the ACE Quick Requests how-to guide.
Save your changes faster in the LeaseHawk Admin Center! You can now use Control/Command + "S" to save changes in the Admin Center. Once you press the "Control + S" keys on your keyboard, a confirmation will appear asking you if you want to save your work.
RELEASE DATE: 1/13/23
Add ACE Rules faster! From the ACE Rules dashboard, use the new "View Library" menu to load pre-defined ACE Rules. A pre-defined rule can be added from the Library and then customized as needed.
Instructions:
You can preview an ACE Rule from the Library to easily see its functionality.
Instructions:
For more information about ACE Rules, check out the How-To Guide: Create and Add ACE Rules.
ACE can collect a guest card instead of transferring to a live agent. To activate, follow the instructions below to disable Live Agent Transfers:
ACE can collect a guest card instead of transferring to the maintenance number. To activate, follow the instructions below to disable Maintenance Request Transfers:
Here's an example of a renter requesting to be transferred to a maintenance number, but Maintenance Request Transfer has been disabled and the collect guest card is toggled "on".
ACE will now send an email notification anytime a renter requests an emergency work order. The email is sent to the "Emergency Work Order Email Address" that is designated by you. If this field is blank, an email will not be sent.
The following details are included in the email notification:
To activate, please follow these instructions:
When a renter requests an emergency work order, ACE can capture a description of their problem before transferring them. When enabled, ACE will capture the description before transferring the renter to the maintenance number.
Instructions:
