Customizing ACE's responses is now even easier. We've updated the names of some leasing questions so they are more clear and easy to find in the LeaseHawk Admin Center.

Number of Roomates is now Occupancy Guidelines / Number of Roommates.

Package Receiving is now Mail and Package Access.

ACE now tracks ad sources for the Text communication channel. In your ACE AI report, check out the "Ad Source" column to track your sources and optimize your marketing budget.

Some renters need to move ASAP! ACE now has a custom response for prospects whose move-in date is as soon as possible. The custom response is reflective of the prospect's urgency and gives ACE a personable tone.

ACE now provides a directory for work orders via chat. This enhancement helps ACE to learn more about your residents' needs and gather data to drive future enhancements for ACE's work order abilities.

When any of the work order options (Create New, Status, Update, or Cancel) are selected on the directory, ACE will provide the user with your property's maintenance phone number.

ACE now has the ability to mark users as residents when certain conversation conditions are met:

In your ACE AI report, look in the Contact Type column to quickly see if it was a conversation with a Resident, Prospect, or Undetermined.

ACE now captures the URL when a chatbot session initiates. This gives you visibility to whether the chatbot conversation occurred on your property website, an ILS website, or any other location you may be using an ACE chat link.

This data is available by contacting your LeaseHawk Client Success Manager or support@leasehawk.com.

Does your community have sister properties nearby? ACE can now conversationally provide referrals to those properties. This elevates the prospect experience by offering them more options when searching for their next home or simply an alternative for when your community is at full occupancy.

Read How-To Guide: Add ACE Referrals to Sister Properties to activate this skill for your ACE Chat and/or Text channels.

There's a new action available in the ACE Rules dashboard! Use the "Offer to Text Details" action to text users links to your application, waitlist, resident portal, property website, and more. This action provides more flexibility in providing callers with detailed information and, for the chatbot, a greater opportunity for collecting guest cards.

For example, if a prospect asks for "specials," ACE can say, "Our specials are changing all the time. Would you like me to text you the link to our latest offers?"

Read the How-To Guide: Create and Add ACE Rules for setup instructions.

Did you know the ACE chatbot can be placed anywhere on your website—not just the right corner? If you have chosen to place it on the left side, reach out to your LeaseHawk Client Success Manager or support@leasehawk.com for a snippet of custom CSS code. This will ensure your chatbot welcome message is positioned in just the right spot.

ACE will now rotate through suggested tour times for sites with calendar integrations. This makes ACE more conversational and will decrease the likelihood of providing a suggestion that the prospect has already turned down.

The default speed for ACE's voice has been slightly decreased from 115% to 100%—this makes ACE sound friendlier and more human-like. If your property has a custom speed selected, that value has been retained and did not change.

Quickly copy your tour options from one site to another! You can now clone your customized tour options, including allowed tour types, confirmation responses, and more, to one or multiple sites. Visit the Tour Options Dashboard in the LeaseHawk Admin Center, click on the top-right ellipsis and choose "Clone Site Data" then select the fields you'd like to clone.

ACE's new chatbot guest card widget makes collecting prospect information faster and easier. Prospects can now simply provide all their information at once from the built-in widget. The widget fields are dynamic based on your property's settings and will pre-populate any fields with information ACE may have already captured.

When adding a new channel to an ACE response, the LeaseHawk Admin Center will now automatically copy over the existing response as a starting template for a new channel.