ACE Pricing and Availability Logic

ACE uses the logic below to provide real-time pricing and availability results:

If a unit is a match, then ACE will respond with, “Okay! Pricing and availability are subject to change. We do have a [X-Bedroom] apartment available on that date starting at [$X]. Would you like to schedule a tour?”

If the closest matching unit is more than 60 days before, or is after the requested move-in date, then it is considered not a match, and ACE will respond with, “Okay! Pricing and availability are subject to change. We don’t have any [X-Bedroom] apartments available on that date, but we do have a [X-Bedroom] apartment available on [Day, Month Date] starting at [$X]. Would you like to schedule a tour?”

If you would like to change the 60-day buffer, please email support@leasehawk.com.

Voice and Text Pricing & Availability Results

When a prospect requests pricing and availability via a phone call or text message, ACE will reply using the responses stated above. If lease term data is available, ACE’s response will include the price range of all lease terms followed by the best lease term price.

• Example: “Okay! Pricing and availability are subject to change. We do have a 2-bedroom apartment available on that date ranging from $2,015 to $2,403. Our best price is for a 15-month lease term starting at $2,015. Would you like to schedule a tour?”

Additionally, when lease term data is available, users can request pricing for a specific lease term. When this occurs, ACE will provide that information by replacing the best lease term price in her response with the requested lease term. If the requested lease term is not available, then ACE will respond with the closest lease term price available.

• Example when requested lease term is available: “We do have a 2-bedroom apartment available on that date ranging from $2,015 to $2,403. The 9-month leasing term starts at $2,209. Would you like to schedule a tour?”

• Example when requested lease term is not available: “We do have a 2-bedroom apartment available on that date ranging from $2,015 to $2,403. We do not have a 14-month lease term, but we do have a 15-month lease term that starts at $2,015. Would you like to schedule a tour?”

Chatbot Pricing & Availability Results

When a prospect requests pricing and availability via chat, ACE can provide multiple available units in its results. By default, ACE will share up to three available units, which will be visually displayed as a carousel. The first unit in the carousel will always be an exact match to the prospect’s requested room type, followed by additional suggestions that may include units with the exact room type, or one more or one less bedroom.

ACE’s logic for recommending multiple units includes:

• The first unit in the carousel list will always be the matching bedroom count as requested by the prospect.

• Additional recommendations may include a higher or lower bedroom count.

• ACE may recommend units that are before or after the prospect’s requested move in date.

On each carousel card, ACE will include:

• Unit availability date

• Floor plan image (if available - prospect may click on the image to expand)

• Floor plan name (if available)

• Unit number (if available)

• Number of bedrooms

• Number of bathrooms

• Square feet (if available)

• Price (By default, the monthly rent based on a 12-month lease will be shown, if lease term data is available, the price will be shown as a range)

• Schedule Tour button

• View All Units button

The example below shows the ACE chatbot with three pricing and availability recommendations within a carousel. The cards are shown parallel to one another for example purposes only. Prospects may view each card individually by clicking on the left and right arrow buttons on the carousel. The three dots below each card indicate the card’s sequence.

Schedule Tour Buttons

In the pricing and availability carousel options, prospects may choose to click the Schedule Tour button. This button will trigger the tour scheduling logic (e.g. asks prospect for their name, preferred tour time, etc.).

ACE will capture the floorplan associated with the button selected by the prospect. This information will be shared with you within the ACE AI report and appointment email notification. If a prospect clicks more than one “Schedule Tour” button, then ACE captures all of the selections and shows the selections are a list within the prospect’s guest card.

View All Units Modal

Prospects may also choose to View All Units. This will trigger a new window, or modal, to appear.

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Within the modal, prospects will see more unit types organized by clickable tabs and an option where they may sort/filter by date, price, and square footage. If there are no available units for a tab, then that tab will automatically be hidden from the prospect’s view.

Lease Term Pricing

If lease term data is available, ACE will show pricing for all available lease terms as set in your PMS (e.g., 12-month lease, 6 -month lease, etc.). To view lease term pricing, click on the price range on the carousel card or Lease Term Options located in the All Units modal.

When lease term data is available, ACE will respond to pricing inquiries by providing the price range of all lease terms followed by the best lease term price.

Prospects can also request a specific lease term and ACE will provide that information by replacing the best lease term price prompt with the requested lease term price or the closest lease price if the requested lease term is not available.

See examples below of how ACE can respond to these scenarios:

• General Pricing & Availability inquiry: “Okay! Pricing and availability are subject to change. We do have a 2-bedroom apartment available on that date ranging from $2,015 to $2,403. Our best price is for a 15-month lease term starting at $2,015. Would you like to schedule a tour?

• If the requested lease term is available: “We do have a 2-bedroom apartment available on that date ranging from $2,015 to $2,403. The 9-month leasing term starts at $2,209. Would you like to schedule a tour?”

• If the requested lease term is not available: “We do have a 2-bedroom apartment available on that date ranging from $2,015 to $2,403. We do not have a 14-month lease term, but we do have a 15-month lease term that starts at $2,015. Would you like to schedule a tour?”

Customize Your Carousel Colors

By default, the colors of the ACE chatbot pricing and availability carousel will be white and blue. If you would like to change the colors to match your existing chatbot, please follow the steps below.

1. Log in to the LeaseHawk Admin Center: https://admin.leasehawk.com

2. In the left-hand navigation, click on the Chatbot Style dashboard.

3. Select the colors for Action Buttons Background Color and Action Buttons Text Color. Use the preview window on the left-side of the screen to view your color selections before publishing.  

4. Click the orange Save button in the top-right corner, then click Publish.