Learn how ACE provides pricing and availability to your prospects.
ACE uses the logic below to provide real-time pricing and availability results:
If a unit is a match, then ACE will respond with, “Okay! Pricing and availability are subject to change. We do have a [X-Bedroom] apartment available on that date starting at [$X]. Would you like to schedule a tour?”
If the closest matching unit is more than 60 days before, or is after the requested move-in date, then it is considered not a match, and ACE will respond with, “Okay! Pricing and availability are subject to change. We don’t have any [X-Bedroom] apartments available on that date, but we do have a [X-Bedroom] apartment available on [Day, Month Date] starting at [$X]. Would you like to schedule a tour?”
If you would like to change the 60-day buffer, please email email@example.com.
When a prospect requests pricing and availability via a phone call or text message, ACE will reply using the responses stated above. If lease term data is available, ACE’s response will include the price range of all lease terms followed by the best lease term price.
Additionally, when lease term data is available, users can request pricing for a specific lease term. When this occurs, ACE will provide that information by replacing the best lease term price in her response with the requested lease term. If the requested lease term is not available, then ACE will respond with the closest lease term price available.
When a prospect requests pricing and availability via chat, ACE can provide multiple available units in its results. By default, ACE will share up to three available units, which will be visually displayed as a carousel. The first unit in the carousel will always be an exact match to the prospect’s requested room type, followed by additional suggestions that may include units with the exact room type, or one more or one less bedroom.
The example below shows the ACE chatbot with three pricing and availability recommendations within a carousel. The cards are shown parallel to one another for example purposes only. Prospects may view each card individually by clicking on the left and right arrow buttons on the carousel. The three dots below each card indicate the card’s sequence.
In the pricing and availability carousel options, prospects may choose to click the Schedule Tour button. This button will trigger the tour scheduling logic (e.g. asks prospect for their name, preferred tour time, etc.).
ACE will capture the floorplan associated with the button selected by the prospect. This information will be shared with you within the ACE AI report and appointment email notification. If a prospect clicks more than one “Schedule Tour” button, then ACE captures all of the selections and shows the selections are a list within the prospect’s guest card.
Prospects may also choose to View All Units. This will trigger a new window, or modal, to appear.
Within the modal, prospects will see more unit types organized by clickable tabs and an option where they may sort/filter by date, price, and square footage. If there are no available units for a tab, then that tab will automatically be hidden from the prospect’s view.
If lease term data is available, ACE will show pricing for all available lease terms as set in your PMS (e.g., 12-month lease, 6 -month lease, etc.). To view lease term pricing, click on the price range on the carousel card or Lease Term Options located in the All Units modal.
When lease term data is available, ACE will respond to pricing inquiries by providing the price range of all lease terms followed by the best lease term price.
Prospects can also request a specific lease term and ACE will provide that information by replacing the best lease term price prompt with the requested lease term price or the closest lease price if the requested lease term is not available.
See examples below of how ACE can respond to these scenarios:
By default, the colors of the ACE chatbot pricing and availability carousel will be white and blue. If you would like to change the colors to match your existing chatbot, please follow the steps below.