Review the survey and scoring criteria used by LeaseHawk’s Artificial Intelligence (AI) to measure agent performance.
LeaseHawk offers two scoring methods to measure agent performance for our clients: manual scoring by our expert analysts or scoring powered by Artificial Intelligence (AI). This article discusses the survey and scoring criteria used by our AI only. The survey and scoring criteria performed by our expert analysts can be found here.
If you are unsure which scoring method is used for your properties, please reach out to your LeaseHawk Client Success Manager or email firstname.lastname@example.org.
Results from the AI evaluation are available within minutes. Use your reports for benchmarking overall performance and tracking trends. For more information about agent performance reports, click here.
If you disagree with your scored call performance, and with manager approval, you may challenge the score by emailing us at support@Leasehawk.com. Your call challenge must include details of the objection in a written communication and include the following:
The deadline for call challenges is the 4th of the following month. If there are no call challenges, all scored calls will appear in reporting as they were originally scored.