Get all your questions answered about how LeaseHawk measures agent performance. Learn why you need to use your employee code, how and when calls are scored, plus much more in this handy Frequently Asked Questions (FAQ) guide.

Learn about each of the agent performance reports available to you within LeaseHawk reporting and how to access them. These reports are your key to tracking call performance by site and employee to identify strengths or challenge areas.

This is the standard survey and scoring criteria used by LeaseHawk’s trained, expert analysts to review and evaluate your employees’ calls with actual prospects. In this guide, learn how they score your calls using a weighted survey of best practices.