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Agent Performance: Improving Phone Skills

Watch this on-demand webinar to learn how LeaseHawk measures agent performance, plus best practices and tips.

Last Update:
June 10, 2021
Agent Performance

On-Demand Training Webinar

This on-demand training webinar, designed for the leasing team, gives an overview of how LeaseHawk measures agent performance. Learn how this system gives leasing agents personal feedback on phone performance when handling calls from first-time prospects.

The following questions are answered in this training video:

  • What is Agent Performance?
  • How does it work?
  • What questions should be asked on a call?
  • How do I get a good score in each category?
  • How do I see my scores?
  • How do I schedule a Scored Calls report?