My LeaseHawk: Reports & Dashboards Overview
My LeaseHawk is your go-to spot for dashboards, reports, and much more.
Last Update:
March 10, 2025
Reporting
Article
My LeaseHawk is your go-to spot for dashboards, reports, and much more.
My LeaseHawk (https://my.leasehawk.com) is your go-to spot for dashboards, reports, and admin controls. That means you can access actionable reporting, data, and all your controls to setup, customize, and push real-time updates to ACE—all in one place!
You may still access legacy reports from the LeaseHawk Portal until March 31, 2025. To easily locate your favorite legacy reports in My LeaseHawk, we have noted their former names in the sections below.
There are over 40+ dashboard and report options in My LeaseHawk! Many of these options are variations to view your data from different prospectives, preferences, and needs. To quickly find your most-used reports, use the Favorites feature.
| Agent Insights | |
|---|---|
| ACE & Agent | Prospect call volumes handled by your leasing team, alongside all prospect conversations handled by ACE AI Assistant (call, chat, and text). |
| Agent Overview | Leasing agent performance over time. Includes: scored calls, appointments, overall score, conversion rate, open challenges, and industry averages. |
| Insights Overview (formerly TPA IRC) | Industry report card. The dashboard uses your selected timeframe to display industry averages, site performance, and portfolio performance side-by-side. |
| AI Assistant | |
|---|---|
| Overview | ACE AI Assistant performance overview. Includes: total communications, prospects and tours handled by ACE, top 10 questions, and volume by hour and day. |
| Week Over Week | Compare week-over-week totals for conversations, tours, and guest cards handled by ACE AI Assistant, plus top 25 questions. |
| Conversation Insights | |
|---|---|
| Missed Call | Missed call volume by portfolio and individual site. Breaks down the volume of each contact type missed, time of day, and day of week. |
| CRM | |
|---|---|
| Communication Summary (formerly Communication Trending) | Total communication volume. Breaks down the volume by channel, day, and hour. Plus, see trending communication volume over time. |
| Sales Funnel | Graph view of the full sales funnel with numbers at each stage of the funnel for lead, prospect, and applicant. |
| Agent Insights | |
|---|---|
| Agent Conversations | Review your top leasing agents’ calls. Ranked from highest performers to lowest, click the drop-down to view all calls of the selected agent. |
| Agent Ranking (formerly Employee Cumulative) | Identify your top leasing agents. Ranked from highest performers to lowest, this report shows their cumulative scores, call volume, and conversion rate. |
| Scored Conversations (formerly Scored Calls) | Provides the details of each scored call. Sorted by Start Date, it includes the call recording and transcript and individualized scoring breakdown. |
| Site Ranking (formerly Site Cumulative) | Identify your top sites. Ranked from highest performers to lowest, this report shows each site’s cumulative scores, call volume, and conversion rate. |
| AI Assistant | |
|---|---|
| Communication by Channel | Identify your most used ACE channel. Graph view of total communications and appointments handled by ACE per channel (chat, call, and text). |
| Communication by Day of the Week | Identify days with high and low communication volumes. Trend line shows ACE communication volume by day, plus a breakdown across all channels. |
| Communication by Time of Day | Identify times with high and low communication volumes. Trend line shows ACE communication volume by time, plus a breakdown across all channels. |
| Communication Summary (formerly ACE AI) | Provides details of each communication handled by ACE. Sorted by Start Date, it includes the contacts’ details, call recording, and transcript. |
| Conversions by Channel | Identify your top performing ACE channel. Table view of total communications handled by ACE, with conversion rates per channel (chat, call, and text). |
| Conversions by Site | Review ACE performance at each site. Table view of total communications handled by ACE, with conversion rates per channel (chat, call, and text). |
| Prospects – No Tour | Use this as a priority contact list to follow up with prospects who had communication with ACE but did not schedule a tour. |
| Prospects – Tour Scheduled | Use this as a contact list to follow up and confirm appointments with prospects who had communication with ACE and scheduled a tour. |
| Question Summary | Identify your renters’ FAQs, includes every leasing and resident question handled by ACE per channel (chat, call, and text) ranked from highest to lowest count. |
| Top 10 Questions | Graph view of the Top 10 leasing and resident questions handled by ACE across all channels. |
| Conversation Insights | |
|---|---|
| Agent Action Items | Use this as a to-do list to follow up on action items. Sorted by Agent, click the drop-down to view the action item, insights, recording, and transcript. |
| Conversations (Formerly Prospects/Calls by LeadScore and Prospects by Ad Source) | Provides details of each inbound call. Sorted by Start Date, it includes the contact details, insights, call recording, and transcript. Note: To add Ad Source, click on the blue caret icon (located on right-hand side of the screen) to select it as an additional column. |
| Missed Call Report | Provides details of each missed call. Click the dropdowns to review each missed call’s insights, voicemail recording, transcript, and contact type. |
| Resident Conversations | Identify resident trends, issues, and FAQs. Click the dropdowns to review resident calls by category. Includes: insights, action items, call recording, and transcript. |
| Call Tracking | |
|---|---|
| Call Detail | Provides details of each inbound call. Sorted by Start Date, it includes the time, duration, call result (connected, busy, no answer, abandoned), and ad source. |
| Call Volume by Ad Source | Review advertising performance. Sorted alphabetically by Ad Source, it includes the total call volume, call result volume, and answer rate. |
| Call Volume by Day of Week | Discover your highest and lowest call traffic days. Sorted by Day of the Week, it includes the total call volume, call result volume, and answer rate. |
| Call Volume by Site | Review total call traffic per site. Sorted alphabetically by Site Name, it includes the total call volume, call result volume, and answer rate. |
| CRM | |
|---|---|
| Ad Source Closed-Won | Discover ad source conversion rates over time. The report uses a calculation based on opportunities that leased and those that were lost (lost is defined as any deactivated prospect or applicant). Data is based on the following calculations: • Opportunities = Leases + Lost + Open • Closed-Won Rate = Leases divided by Leases + Lost |
| Ad Source Traffic | Shows the traffic of each ad source utilizing a LeaseHawk tracking number or email address, and includes the communication type (call, email, text). |
| Appointments | Review scheduled appointments. Includes who assigned the appointment, total appointments made, and status (complete, past due, canceled, no show). |
| Communication Response Times | Discover the time it takes for a leasing agent to view and respond to an initial inbound communication. |
| Communications | Shows all inbound and outbound communications. View each separate communication in detail, including whether a response was recorded. |
| Contact Report | Review all active CRM contacts. Sorted by Last Communication Date, includes contact info, relationship, and communication volumes. |
| Employee Closed-Won | Discover employee conversion rates over time. The report uses a calculation based on opportunities that leased and those that were lost (lost is defined as any deactivated prospect or applicant). Data is based on the following calculations: • Opportunities = Leases + Lost + Open • Closed-Won Rate = Leases divided by Leases + Lost |
| Leasing Report | Discover the contacts who have moved into the resident status within the CRM. This report also includes originating ad source, point person, and opportunity creation. |
| Tours | Review all completed tours. Sorted by Completion Date, includes site, employee, relationship, tour type, and notes. |
| TPA | |
|---|---|
| Scored Calls | Review each scored call. Sorted by Start Date, includes the call recording and individualized scoring breakdown. |
| Top Employee Conversations | Review your top leasing agents’ calls. Ranked from highest performers to lowest, click the drop-down to view all calls of the selected agent. |
Discover how ACE™ uses voice biometrics to identify employees and customer service agents on calls. Learn step-by-step what LeaseHawk needs from you so Speaker ID can work at its max capacity for your properties.
In this training video, you’ll learn the basics on how ACE measures and scores agent performance. It covers an overview on ACE Performance Insights, how performance is measured and understanding scorecards.
In this training demo, you’ll learn the basics on Agent Insights reporting. It covers how to access reporting in My LeaseHawk, listen to scored calls, and review scorecard results.
