Product Updates: ACE™ Virtual Leasing Assistant
Check out what's new with ACE, your virtual leasing assistant, and the LeaseHawk Admin Center.
Last Update:
April 10, 2024
ACE
Product Updates
Check out what's new with ACE, your virtual leasing assistant, and the LeaseHawk Admin Center.
RELEASE DATE: 4/9/2024
From My LeaseHawk, you can quickly view your Prospects - No Tour report right from your ACE: Overview dashboard! Watch the demo below to learn how to use this shortcut.
RELEASE DATE: 2/15/2024
My LeaseHawk is your new go-to spot for dashboards, reports, admin controls, support and training, and soon, much more. That means you can access actionable reporting, data, and all your controls to setup, customize and push real-time updates to ACE, plus on-demand training and support materials all in one place! Stay tuned as we release more features to enhance your My LeaseHawk experience.
View the ACE Overview dashboard to see what ACE accomplished for your portfolio or individual sites. Get quick at-a-glance access to the following KPIs:
Dive deeper into the appointments, prospects, and conversions accomplished by ACE. Currently, you have access to 10 reports and the ability to customize your own. Access the following reports:
To view the admin panel, log into My LeaseHawk and click on Admin in the left-hand navigation. This panel gives you full control to setup, customize, and push real-time updates to ACE.
To view on-demand training and support materials, log into My LeaseHawk and click on Support in the left-hand navigation. A new window/tab will open in your browser with access to the LeaseHawk Training and Support Center. View on-demand webinars, articles, and how-to guides instantly.
RELEASE DATE: 12/4/23
ACE can now recognize when prospects communicate about arriving or running late for a tour. To assist prospects, ACE will transfer callers to the property or provide the property's phone number if prompted on chat or text.
RELEASE DATE: 12/1/23
ACE can now recapture leads that abruptly end calls! With this feature, ACE will send a friendly text to hang-up callers to offer support, answer questions, and/or collect a guest card. To add the ACE Text channel to your site(s), please reach out to your LeaseHawk Sales Representative or email sales@leasehawk.com for pricing.
RELEASE DATE: 11/17/23
ACE sounds more human than ever. Your sites have been automatically upgraded to the world's newest voice technology. You'll notice more human-like intonation creating an engaging and interactive experience for your renters. To preview your site(s) ACE voice, visit the General dashboard in the LeaseHawk Admin Center.
RELEASE DATE: 11/15/23
ACE can now cancel the tour flow for users who accidentally trigger this intent or change their mind. When a renter attempts to end the tour flow, ACE will now say, "Okay!" and provide a general call-to-action response, such as, "Do you have any other questions?"
RELEASE DATE: 11/10/23
ACE is better than ever at suggesting move-in dates. Now, if a prospect asks for a specific move-in date, time range, or window ACE will provide an Optimal Move-In Date in her response.
To learn about this logic, please read our training article, ACE Pricing and Availability Logic and Settings.
RELEASE DATE: 11/9/23
ACE's tour options have new names! Each of the four tour types now have simplified names that align with common references used by prospects.
For details about how ACE schedules tours, please read this How-To Guide: ACE Tour Scheduling Settings.
RELEASE DATE: 11/6/23
ACE now seamlessly integrates with RealPage revenue management solutions! This integration provides prospects with a rich pricing and availability experience, and delivers daily dynamic pricing updates based on unit type, move-in date, and lease term.
To learn how this integration enhances ACE, check out the ACE Pricing and Availability Logic and Settings training article.
RELEASE DATE: 10/24/23
Need more customizable ways to install the ACE chatbot on your website? You can now declare where the ACE chatbot gets inserted within a webpage's HTML from the chatbot script.
Check out our training guide, Setup Instructions: ACE Chatbot for details.
RELEASE DATE: 10/12/23
ACE can now redirect users to an external system to complete tour appointments. This gives you the flexibility to use your favorite tour scheduling system while still sending important tour data back to ACE. For tour redirect instructions, please read this How-To Guide: ACE Tour Scheduling Settings.
You can now customize Quick Reply styling in the LeaseHawk Admin Center. This includes the border, text, and background colors of your Quick Reply buttons—individually or globally!
Check out the ACE™ Conversation Starters, Buttons, and Variables training guide for instructions and more details about Quick Replies.
RELEASE DATE: 10/9/23
Do you have tours disabled for any of your sites? If so, be sure to turn on an ACE Rule to collect a guest card instead! This will ensure any potential prospects that are interested in your community don't fall through the cracks. Tip: This is a default rule that can be easily turned on using the ACE Rules Library!
This rule will be automatically turned on for any new sites that activate ACE in the future. For instructions, please check out this How-To Guide: Create and Add ACE Rules.
RELEASE DATE: 9/21/23
Sometimes callers need a little affirmation when contacting your property. Now, if a caller asks, "Can you hear me?" ACE can recognize this and respond reassuringly.
Example:
During the opening
After the opening
RELEASE DATE: 8/16/23
The ACE chatbot now has an updated carousel card design. The new design features an easy-to-read display, relevant move-in and unit availability information for your prospects, and lease options on the card face.
RELEASE DATE: 8/8/23
You can now view, edit, and delete ACE rules directly from the response editor of any leasing or resident question. Read the How-To Guide: Create and Add ACE Rules to learn more.
Manage your global Quick Replies in one place! To manage, visit the General dashboard in the LeaseHawk Admin Center and scroll down to the Phrases section. Your global Quick Replies appear after ACE's opening greeting, leasing and resident question responses, and most major flows. To learn more about Quick Replies and setup instructions, please check out the ACE™ Conversation Starters, Buttons, and Variables training guide.
RELEASE DATE: 6/28/23
Provide your residents with a designated VIP phone number! This phone number can be configured with the routing rules of your choice; additionally, when ACE answers it will read a special Resident greeting. To customize, visit the Resident Questions Dashboard in the LeaseHawk Admin Center. To request a resident phone number, please reach out to your LeaseHawk Client Success Manager or email support@leasehawk.com.
Quickly add property variables into your ACE responses! Simply start typing " (( " to see the property variables dropdown. From the dropdown, select the property variable you would like to add and it will be inserted automatically. To learn more about ACE property variables, check out the ACE™ Conversation Starters, Buttons, and Variables training guide.
RELEASE DATE: 6/15/23
LeaseHawk is the official AI partner of Apartments.com! The partnership brings a fully integrated ACE chat experience to your Diamond, Diamond Plus, Platinum, and Platinum Plus ad-level property listings. Check out the press release to learn more about the partnership. To activate ACE chat on your listings, please read the Apartments.com Help Center Guide.
Property variables are now available in the LeaseHawk Admin Center. Insert property variables into your ACE responses to dynamically provide values, such as phone numbers, fees, and more. To activate the Property Variables dashboard, please reach out to your LeaseHawk Client Success Manager or email support@leasehawk.com. To learn more about ACE property variables, please check out the ACE™ Conversation Starters, Buttons, and Variables training guide.
You can now quickly copy site data from your General Dashboard to save time when setting up multiple sites. For instructions on how to clone site data, please read this How-To Guide: Clone ACE Responses.
Embed Google Maps into your ACE chat responses to enhance your "Things Nearby"responses. By adding Google Maps, you can provide renters with a visually engaging experience to learn about your property's neighborhood. For instructions, check out this helpful How-To Guide: Add Google Maps to ACE™ Chatbot Responses.
ACE's training has been extended for the Corporate Housing leasing question to include Guest Housing and short-term stays. Examples of how renters may ask this question:
RELEASE DATE: 5/15/23
You can now customize Quick Replies in the LeaseHawk Admin Center. A quick reply can be setup for any Leasing Question, Resident Question, or prompt and will appear after the question's response or prompt is provided. To learn more about Quick Replies and setup instructions, please check out the ACE™ Conversation Starters, Buttons, and Variables training guide.
RELEASE DATE: 4/17/23
Learn new best practices to add ACE on your property listings, email, and more. Follow Setup Instructions: ACE Chatbot URL to add an ACE script to your Property Website URL. We recommend this as a best practice and replacing any existing custom ACE URLs that are currently in use.
RELEASE DATE: 1/30/23
ACE can now capture work order details from renters over the phone—with no integration needed! When a renter calls with a maintenance issue, ACE will capture the details and send an email to the property manager. ACE will then text the renter informing them that the work order has been submitted and someone will be in touch with them soon.
Example of ACE email notification sent to the property manager:
Example of ACE text message sent to the renter:
.png)
You can now choose for ACE to collect a guest card before providing pricing and availability information. When enabled, and a prospect requests pricing and availability, ACE will collect a guest card from the prospect before providing the information. To activate this feature, visit the Pricing & Availability dashboard in the LeaseHawk Admin Center then toggle the "Pricing and Availability Information" and "Collect Guest Card Before Pricing Availability" to the on position.
This feature works for properties with integrated or manual Pricing & Availability.
Example of ACE chat response:
RELEASE DATE: 1/25/23
ACE can now offer a sister property recommendation when a prospect's preferred room type is not available. This is a great way for prospects to continue their home search within your company's portfolio to find their perfect match. Read the How-To Guide: Add ACE Sister Property Referrals for more details and setup instructions.
Pricing & Availability details have been added to ACE Quick Requests! When the details are provided in your URL, and a renter clicks on the URL, ACE will capture that information and not ask the user to provide it again. For instructions, check out the ACE Quick Requests how-to guide.
Save your changes faster in the LeaseHawk Admin Center! You can now use Control/Command + "S" to save changes in the Admin Center. Once you press the "Control + S" keys on your keyboard, a confirmation will appear asking you if you want to save your work.
RELEASE DATE: 1/13/23
Add ACE Rules faster! From the ACE Rules dashboard, use the new "View Library" menu to load pre-defined ACE Rules. A pre-defined rule can be added from the Library and then customized as needed.
Instructions:
You can preview an ACE Rule from the Library to easily see its functionality.
Instructions:
For more information about ACE Rules, check out the How-To Guide: Create and Add ACE Rules.
ACE can collect a guest card instead of transferring to a live agent. To activate, follow the instructions below to disable Live Agent Transfers:
ACE can collect a guest card instead of transferring to the maintenance number. To activate, follow the instructions below to disable Maintenance Request Transfers:
Here's an example of a renter requesting to be transferred to a maintenance number, but Maintenance Request Transfer has been disabled and the collect guest card is toggled "on".
ACE will now send an email notification anytime a renter requests an emergency work order. The email is sent to the "Emergency Work Order Email Address" that is designated by you. If this field is blank, an email will not be sent.
The following details are included in the email notification:
To activate, please follow these instructions:
When a renter requests an emergency work order, ACE can capture a description of their problem before transferring them. When enabled, ACE will capture the description before transferring the renter to the maintenance number.
Instructions:
