LeaseHawk is officially partnered with Apartments.com to enhance AI-powered listings for multifamily properties. The partnership creates greater autonomy for renters to get the information they need to make a leasing decision faster with instant and conversational responses powered by LeaseHawk’s ACE™ Virtual Leasing Assistant directly on property listings.  

With ACE, renters browsing Platinum and above Apartments.com listings will be able to ask over 130+ leasing inquiries on-demand, including real-time pricing and availability and instant tour scheduling, allowing for a more efficient and streamlined rental experience on Apartments.com.

Important: ACE chat is only available for Diamond, Diamond Plus, Platinum, and Platinum Plus ad-level customers. ACE voice and text can be used for any ad-level.  

Instructions for Existing ACE Chat Clients  

If you already have ACE chat, please contact your LeaseHawk Client Success Manager or support@leasehawk.com to request for ACE chat to be activated on your listing(s).  

Instructions for New ACE Chat Clients  

If you don’t have ACE and/or the Chat channel for ACE, please visit leasehawk.com/ace-apartmentscom and submit the request form.  

After receiving your request, LeaseHawk creates and configures ACE™ for your listing. Using your property as a reference, LeaseHawk generates chat responses to resident questions about leasing your property. These responses are sent to you for verification and approval. Note: This process can take up to three business days to generate your chat experience for Apartments.com.

After receiving your verification from LeaseHawk, Apartments.com will verify that your listing meets the requirements for using a chatbot. If your listing meets these requirements, ACE™ is enabled on your listing.  

How does ACE chat work on Apartments.com?

After ACE™ is enabled, a Chat Now button appears in the Contact This Property section on your listing.

When the Chat Now button is selected, the chat experience begins.

Along with the ability to answer 100+ leasing questions specific to your property, integrated sites display real-time pricing, availability, and available tour times according to your schedule.

For non-integrated sites, ACE™ provides starting price or price ranges, generic tour scheduling, and send email notifications with Guest Card and Appointment information to your property.