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ACE AI Features

Learn about the key features of ACE AI in this handy guide.

Last Update:
March 11, 2020
ACE AI
Article

ACE AI, LeaseHawk's virtual leasing assistant, uses Artificial Intelligence (AI) to answer calls and chats, 24/7. Easily reference ACE AI's key features by using the chart below. The chart compares ACE AI's features to LeaseHawk's legacy conversational assistant, ACE (for LeaseHawk clients prior to February 2020). The chart also includes forward-looking features of ACE AI that may be included in future versions of ACE AI.

Feature ACE (Legacy Features) ACE AI (Existing Features) ACE AI (Forward-Looking Features)
Channel
Voicebot (Ability to answer and converse via phone calls) x x x
Chatbot (Ability to answer and converse via chat on property websites) x x
Textbot (Ability to answer and converse via SMS text messages) x
Emailbot (Ability to answer and converse via emails) x
Facebook Messenger Bot (Ability to answer and converse via Facebook Messenger) x
Conversational Knowledge
Pricing and availability x x x
Schedule a tour with leasing team x x x
Schedule a self-guided tour x
Leasing questions (e.g. pet policy, amenities, fees, etc.) x x x
Transfer call to an operator/live person x x x
Send text message with directions to property x x
Send text message with tour confirmation x x x
Specials or concessions x x
Maintenance requests x
Capture email address x x
Renew lease x
Pay rent x
Search by price range or price x
Search by property, zip, location x
Search nearby/sister properties x
Remember contact from previous interaction (regardless of channel) x
Pushing prospect to choose an earlier move-in date x
Data & Integrations
Custom data pull x
PMS data pull of pricing, availability and amenities - RealPage x x x
PMS data pull of pricing, availability and amenities - Yardi, MRI, etc. x x
Calendar integration x
Admin screens x x
API access x